Team Hope Frequently Asked Questions

How Do I Find A Walk?

To find a walk, click here

How Do I Register For A Walk?

Navigate to the walk you would like to sign up for, and click 'Register Now'. To find the walk you would like to sign up for, click here

How Do I Make A Donation?

To make a donation to a specific participant or team click here

To make a donation to the Team Hope campaign in general click here.

What Should I Do If I Can't Find A Walk Near Me?

New walk sites are added every year thanks to the interest and support of local volunteers. If you are interested in hosting a Team Hope Walk in your community, please email teamhope@hdsa.org to get the process started.

What Is DonorDrive?

DonorDrive is an online fundraising platform, owned by Global Cloud, that HDSA uses for all HDSA events, both fundraising and non-fundraising events. Through DonorDrive HDSA can create event pages that enable participants to register and fundraise, or buy tickets, for HDSA events online.

What Is A Participant Center?

Once you register for your event you will have access to your own personal participant center, where you can customize your personal fundraising page, upload your email address book and send out emails to request donations, and link your personal fundraising page to your social media accounts to maximize your online fundraising through social media. 

How Do I Log In To My DonorDrive Account/Participant Center?

To log in to your DonorDrive account (also known as your Participant Center), please go to the Team Hope homepage and click on Account Login on the right side of the page. 

What Is A Personal Fundraising Page?

A personal fundraising page is the page you create once you register for a fundraising event online through DonorDrive. You can add pictures and your personal story (for example - why you walk) to your personal fundraising page. You can edit your personal fundraising page by logging into your DonorDrive account. 

What If I Forgot My Log In Information?

Use the password retrieval feature underneath the Account Login boxes . If you are still unable to access your account, please email teamhope@hdsa.org

Why Did I Get An Email Saying That I Am Registered For An Event?

Your team captain has the ability to register team members for a Team Hope Walk. Use the link in your confirmation e-mail to create your DonorDrive account and fill out your personal fundraising page. Visit often to see how well you and your team members are doing!

I Do Not See The Team I Want To Join.

During the registration process, when you click the button to Join A Team, there should be a team search option. If you still cannot find the team you'd like to join, please keep in mind your team leader may not have registered yet. Contact your team captain or email teamhope@hdsa.org

Can I Register For More Than One Walk?

Yes, you can register for more than one walk. Just visit each walk event page you wish to register for and click the 'Register Now' button. When you login to your DonorDrive account, you will see a listing of all the walks you are registered for. Click on the walk site link to view your progress.

How Do I Find A Walker/Participant?

Please use the 'Fundraiser Search' box on the Team Hope homepage, or by clicking here. If you still can't locate them, please contact the person and ask them to send you a link to their homepage, or confirm how they are registered. i.e. Rob or Robert, Jess or Jessica.

What If I Change My Email Address?

Email teamhope@hdsa.org

How Do I Tell More People About My Fundraising Page?

If you've already emailed your network about your fundraising page, try these other methods of spreading the word:

  • If you're on Facebook, add your fundraising page to your profile/wall.
  • If you have a blog, website, or MySpace profile, grab a widget or badge and add it to your site:
  • If you're on Twitter, tweet about your fundraising or event milestones. Be sure to include a link to your fundraising page in each tweet.

How Do I Keep Track Of & Follow Up With My Donors?

Track who you need to thank and who you need to remind about your campaign directly from your DonorDrive Participant Center. Invite your friends to visit your personal fundraising page to make a donation or join your team. Send reminder e-mail messages to potential donors. Donors will receive an automatic "thank you" message after making a contribution online, but you also may send them a personalized "thank you" message. You can choose to receive an e-mail notification whenever someone makes a donation to support your efforts.

How Do I Email My Fundraising Page?

Once you've registered for a Team Hope Walk and have a Participant Center and personal fundraising page, tell everyone! The best way to do this is to send an email blast. Your DonorDrive makes it easy to upload your email address book and send out emails through DonorDrive. 

To Send An Email Via DonorDrive:

  • Log into your participant center.
  • Under 'Ask Friends To Donate' click the envelope icon.
  • Follow the steps and instructions to select the type of email, upload your email address book contacts, subject and body. 
  • Send!

You can import email addresses from your email provider if you use the following services:

  • America Online   
  • Yahoo                                  
  • Plaxo
  • Outlook or Outlook Express
  • Gmail

 

Get The Word Out